Family businesses succeed in the second generation only if they become professional businesses.
Recently Galen Lehman took several weeks off from his job as president of Lehman’s. He spent this time visiting suppliers and other businesses he knew and admired. The companies he visited ranged from one employee to 300 employees. Most were owned by Amish or Mennonite families. At each stop, he asked, “What is the secret of your success?” This is one of a series of postings about what he learned.
Like the first generation businesses I visited, businesses now owned by the second generation had many common characteristics.
Founders of successful businesses usually create their success from thin air based on intuition and a Midas touch. But, as the business grows and moves onto the next generation, they have to learn to trust statistical analysis. Flying by the seat of your pants usually stops working. For the owners, “work” no longer means getting their hands dirty in the trenches. Now they must create
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